Returns & Refunds

Damage

A lot of love and care goes into these jewellery pieces and accessories. However, if by misfortune there is any damage due to defects in workmanship, please let us know and we will find the best solution to accommodate you. All pieces are carefully checked and well-packaged to ensure they are preserved in their proper condition. We would like your experience to be as enjoyable as possible. Please note that ANYA VERO cannot accept returns if damage is due to mishandling; in this instance, please contact us and we will do our best to assist you in making a claim.

Cancelling orders pre-delivery

If you placed an order but there is a delay in shipping and you wish to cancel the order, we are happy to provide a full refund to you if the order has not been shipped yet.

Returns

 

The pictures ANYA VERO provides of the items are detailed and accurate and all materials are listed, so please look at them carefully before making the purchase to avoid the hassle of returning your purchase. 

However, we do recognise that there are instances where you might want to return an item. In this instance, it is your responsibility as the customer to arrange and pay for the return postage and the item must be in an unopened and unused condition in the same packaging in which it was delivered to you, including all packing material and product card. (EU: 14 days from the receipt, UK: 7 days from the receipt). Any returns not fulfilling these conditions may be permitted in ANYA VERO's sole discretion. Due to hygiene reasons, earrings cannot be returned if the envelope with the goods has been opened.

We do hope you will be happy with your purchase and experience but if you have any questions please do not hesitate to get in touch.

Please note, the application of these terms is limited to pieces for which you are the original owner having purchased directly through the official ANYA VERO website (www.anyavero.com), and is not valid on pieces bought through any other retailers, including resale websites or second-hand shops.

Caring for your jewellery

At ANYA VERO we pride ourselves on our work and want you to be able to enjoy our pieces for as long as possible! Here are some tips on caring for your ANYA VERO jewellery:
 

  • Treat your jewellery with care

  • Refrain from direct contact with sprays (e.g. hairspray, perfume)

  • Take off your jewellery during exercise, and when swimming or showering

  • Do not place directly in water

  • Never clean using detergents, or any chemical cleaners or polishes

  • Clean gently with a soft, dry cloth

  • Store jewellery flat in its box to prevent damage

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